FAQs

What Shipping Methods Are Available?

UK Shipping is covered with a flat £5.99 cost for small orders up to 1kg and £7.99 up to 2kg. Orders over 2kg are delivered by courier. Also Orders for wholesale might incur larger shipping costs as these will be shipped by courier. EU and Non-EU shipping will be calculated at the time of checkout. Please check local customs charges for this item type.

How Long Will It Take To Get My Package?

UK Packages will be delivered within 3~5 working days, however these times are a guideline only and are subject to public holidays and might change during busy periods. EU and Non-EU countries will be subject to international delivery estimates and times. Please check with your local postal office for estimates for your region.

Do You Ship Internationally?

Yes!, please contact us via email address at pastiche@pastiche-uk.net with your order requirements and town and country of destination for us to provide you with an acurate postage cost.

Will you ship wholesale quantities?

Yes, we do ship our wholesale products with larger quantities, please contact our customer service email address pastiche@pastiche-uk.net for pricing and information for wholesale sales, proof of trading is required.

Payment Information

What Payment Methods Are Accepted?

We currently accept PayPal transactions. PayPal will process Debit/Credit Card transactions. Please see www.paypal.com for more information.

Is Buying On-Line Safe?

Our site is protected using an SSL certificate to ensure all transactions and information transmitted between your device and our servers is secure. We would ask that you ensure your machine is fully protected and you take care when providing details over a given network.

Orders and Returns

How do I place an Order?

To place an order on our website, simply browse our products, add your purchase to the basket and checkout securely. Should you encounter a problem, please contact pastiche@pastiche-uk.net.

Do I need an account to place an order?

You are not required to have an account to make an order via our website.

Who should I contact if I have any queries?

For all customer service related queries please contact pastiche@pastiche-uk.net. We aim to reply within 48 hours.

Can I use these oils on my Skin?

These oils are designed to be used in an oil burners and to refresh pot-pourri only. Do not use on your skin.

How Can I Cancel Or Change My Order?

If you wish to cancel or change your order, please contact our customer services on pastiche@pastiche-uk.net.

How Do I Track My Order?

When you purchase an item via our website you will be emailed a copy of your receipt, this confirms we have taken payment for your order. Should you wish to track your order via the postal service, please contact customer services on pastiche@pastiche-uk.net requesting the tracking number.

How Can I Return a Product?

We accept returns for any products which are unopened/not used, we are happy to exchange for a different product or a PayPal refund subject to fees and postage charges.